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Frequently Asked Questions

1. Do I need a referral to see a physiotherapist?

No, a referral is not necessary. You can schedule an appointment with us directly. However, if you are claiming insurance, you may need a physiotherapy referral from your doctor for your claim. Please check with your insurance provider as they will know best. Should you need a report for your insurance, please let us know and we will be happy to help. If you have a referral from your healthcare provider, please bring it along to your appointment. We welcome collaboration to ensure a holistic approach to your health and well-being.

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​2. How do I schedule an appointment?

You can call or message us on WhatsApp at 91517507. We strive to accommodate your schedule and prioritise prompt access to our services.

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3. What is the duration and pricing for each session? 

  • Initial consultation (1 hr) - $210

  • Standard follow up appointment (45 mins) - $180

  • Extended follow up appointment (1 hr) - $210

  • Home visits (1 hr) - $270 (including transportation costs)

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4. What’s the difference between a standard and extended physiotherapy appointment?

At Lokahi Healthcare, every appointment is personalised but the length of time can affect how much we’re able to cover in a single session.

  • In a 45-minute standard session, we typically focus on one or two key areas of concern. This could include reassessment of your area of pain, hands-on treatment (like manual therapy or dry needling) and guided exercise or movement work. It’s great for follow-up appointments or ongoing treatment for a specific issue.

  • A 1 hour extended session allows for a more in-depth approach. This might include a more thorough assessment, hands-on treatment (like manual therapy or dry needling), additional time for exercise-based rehab and movement retraining. It’s especially beneficial if you’re dealing with multiple issues, a complex condition or you're new to physiotherapy and want time to fully explore your concerns.

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Both session types are designed to be effective and you’ll still receive high-quality care no matter the length. If you’re unsure which is right for you, we’re happy to help guide your decision based on your goals and needs.

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5. What should I wear to my physiotherapy sessions?

Wear comfortable clothing that allows easy movement and access to the area being treated. We recommend bringing athletic shoes and any relevant medical reports or imaging results to assist in the assessment process.

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6. What conditions do you treat?

We specialise in treating musculoskeletal injuries, sports-related injuries, pre/post-surgical rehabilitation, and chronic pain management. Click here​ for more detailed information.

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7. Can physiotherapy help with preventive care?

Absolutely. Our approach extends beyond treating existing conditions to include preventive strategies. Our physiotherapists can provide advice on injury prevention, ergonomics, and exercises to maintain optimal physical health.

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If you have any additional questions or concerns which are not addressed here, feel free to contact us. We are here to support your journey towards better health and well-being.

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